Frequently Asked Questions
Everything you need to know about your daily brew.
How fresh is the coffee I will receive?
We roast our beans in small batches every day. Your coffee is roasted only after you place your order and is shipped within 24 hours of roasting to ensure maximum freshness.
Can I get my coffee beans ground for a specific brewing method?
Yes, we offer various grind sizes ranging from whole beans to fine grinds for espresso, moka pot, aeropress, pour-over, and coarse grinds for cold brew or French press.
What is the typical shipping timeline?
Standard delivery takes 3-5 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email and SMS.
Do you offer international shipping?
Currently, we ship to select international destinations. Please check the shipping calculator at checkout to see if your country is supported and to view applicable rates.
What is your return policy for coffee products?
Since coffee is a perishable food item, we do not accept returns. However, if you receive a damaged package or the wrong roast, please contact us within 48 hours for a replacement.
How should I store my coffee to keep it fresh?
We recommend storing your coffee in an airtight container in a cool, dark place. Avoid the refrigerator or freezer, as moisture and odors can affect the flavor profile.